General information and orders

To obtain an estimate from Final Advanced Materials, detailed technical specifications must be sent. These must include dimensions, service temperature, mechanical stresses and desired characteristics (thermal conductivity in W/(m·K), density, chemical resistance). We also recommend providing technical plans. Final Advanced Materials then assesses feasibility, proposes suitable materials, and gives a detailed estimate, including deadlines, manufacturing processes and quantities.

For off-the-shelf products, simply send a reference to obtain an estimate.

Final Advanced Materials distributes its advanced materials across the world. Items are packaged in compliance with industry standards (protection against shock and moisture). The materials, which are designed for applications in extreme environments, and which have differing properties, are transported using specialist carriers, and delivery times can vary depending on the destination.

Final Advanced Materials provides custom transformation services, including custom cutting, textile assembly, custom weaving and technical materials machining. Custom cutting is performed for a wide variety of materials, using equipment enabling precise single-layer or multi-layer cutting.

Final Advanced Materials has an in-house textile assembly workshop for the manufacturing of custom parts (fabrics, sleeves, braided ropes, thermal shields) out of technical fibres. The company also provides custom weaving (2D and 3D), including the development of textile weave patterns and small series manufacturing.

Machining concerns rigid materials and makes it possible to manufacture technical parts engineered for mechanical stresses and dimensional tolerances.

Final Advanced Materials offers a wide range of high-temperature materials suited to challenging industrial environments. Its catalogue includes technical ceramics, high-temperature fibres and textiles, thermal insulator materials and composites. These materials have varying properties, with different thermal conductivities and densities, and temperature ranges which in some cases exceed 2,500°C. Final Advanced Materials selects the materials according to the thermal, mechanical and chemical stresses specific to each application.

We do not deliver to private individuals. As a company specialising in B2B, we work exclusively with other companies and professionals. You will be asked to provide a SIRET number to confim your professional status when first contacting us.

At Final Advanced Materials, we always maintain privileged relationships with our customers. If you are not completely satisfied with our products or services, we strongly encourage you to share your concerns with us. We are sincerely committed to finding a solution that works for you, even if it is not included in our return or refund policies. Your satisfaction is our top priority, and we will work with you to resolve any situation and adapt it to your needs. For more information on our return and refund policies, please see our Terms and Conditions (T&Cs) on the legal notices page of our website.

The quality of the services we provide is second to none, thanks to our team of highly qualified engineers capable of analysing and carrying out challenging requests. Throughout our nearly 40 years of experience in advanced materials, we have built an exemplary track record, earning us the reputation of being a professional and reliable partner. Our rich history and our commitment to strive for excellence has given us not only the tools, but also the knowledge necessary to meet any and all of your needs. Lastly, we are very proud to be collaborating with major players of the French industry, thus cementing our position as sector leaders.

Final Advanced Materials propose une large gamme de matériaux haute température adaptés aux environnements industriels exigeants. Son catalogue comprend notamment des céramiques techniques, des fibres et textiles haute température, des isolants thermiques, ainsi que des composites. Ces matériaux présentent des propriétés variées, avec des conductivités thermiques et des densités différentes, ainsi qu’une résistance à des températures pouvant dépasser 2 500 °C. Final Advanced Materials sélectionne les matériaux en fonction des contraintes thermiques, mécaniques et chimiques propres à chaque application. 

You can easily contact us by sending an email to the following address: info@final-materials.com, or by phone at +33 67 78 78 78. Your question will be quickly forwarded to the appropriate contact to provide you with a precise and efficient answer.

Our company offers standardized professional products such as our high-temperature adhesives for example. In addition, we specialize in tailor-made solutions to meet the specific needs of each project. Prices are calculated as accurately as possible according to the requirements of each project.

We are firmly committed to maintaining exceptional quality standards in all our products and services. As a testament to our commitment to excellence, we are proud to be labelled 'Alsace Excellence'. We invite you to discover all of our certifications and guarantees on our dedicated page.

Due to the confidential nature of many of our projects with manufacturers or laboratories, we are unable to provide specific details. We are committed to maintaining discretion for our clients. To discuss our general expertise and our ability to meet your needs, do not hesitate to contact us.

At Final Advanced Materials, the ordering process is simplified to best meet your needs:

• Contact: You can contact us by email at info@final-materials.com, using the quote request on our website, or via the contact page.
• Customized request: A specialized engineer studies your request and provides you with a customized quote corresponding to your specific needs.
• Order processing: Depending on your geographic location, the order processing is adapted to comply with the regulations in force.

We are committed to providing you with customized solutions in the most efficient and suitable way possible. Do not hesitate to contact us for any additional requests or questions.

Absolutely. At Final Advanced Materials, we favour a personalized approach for our customers. A dedicated contact person takes care of your request and remains at your disposal for any technical assistance or questions. You can easily reach us by phone via the number indicated on our website or by email at any time. We are here to support you throughout your experience with Final Advanced Materials

At Final Advanced Materials, we specialize in customizing our products and services to meet your specific needs. Our expertise lies in creating tailor-made solutions, whether for advanced materials resistant to very high temperatures, technical ceramics, high-temperature textiles, or adhesives. We work closely with our customers to understand their unique requirements and provide tailored solutions that meet their expectations.

We strictly comply with legal obligations regarding data protection, in accordance with the provisions that you can find detailed on the official website of the public service at the following address: https://entreprendre.service-public.fr/vosdroits/F24270. We implement robust security measures and strict protocols to guarantee the confidentiality and security of our customers' information. Your trust is essential to us, and we are committed to taking all necessary measures to protect your sensitive data.

To access additional resources on our products, we invite you to explore the pages of our website. You will find detailed information there, including technical data sheets, free of charge. We keep all our resources up to date in accordance with our quality charter, which you can consult on the page dedicated to content integrity [link to the content integrity page]. These resources are designed to provide you with all the necessary information on our products and help you in your decision-making. If you have any specific questions or need additional information, please do not hesitate to contact us, our team is here to assist you.

To resolve problems or disputes at FINAL, we follow a structured process as set out in the ISO 9001 certification, inspired by established best practices in the field. Here is an overview of our method:

• Identifying and framing the problem: We start by clearly identifying the problem or dispute, taking into account the factors that contribute to it.
• Fact gathering: We then gather all relevant information to fully understand the circumstances surrounding the problem. This includes identifying the parties involved and reviewing previously attempted solutions.
• Clear problem definition: With all the information in hand, we define the problem clearly and completely, establishing its boundaries to stay focused on the most critical aspects.
• Solution Exploration: We generate a wide range of possible solutions, encouraging creativity and looking at the problem from different angles. Collaboration with people from different roles and perspectives is essential at this stage to enrich the thinking process.
• Solution Evaluation and Selection: Options are evaluated according to predefined criteria of feasibility and effectiveness. We use tools such as the Decision Matrix to select the best possible solution.
• Planning and Implementation: Once the solution is chosen, we develop a detailed action plan, taking into account the risks and defining the steps necessary for successful implementation.
• Monitoring and Evaluation: After implementation, we monitor the effectiveness of the solution and make adjustments, if necessary, in a spirit of continuous improvement.

In the event of disputes, we favour amicable approaches such as negotiation and mediation to find mutually beneficial solutions, while preserving business relationships.

This structured approach allows us to resolve issues efficiently, minimising disruption and promoting a quick and fair resolution for all parties involved.

Final’s terms and conditions of sale are included in every quote we send, ensuring full transparency for our customers.

At Final, we operate on a global scale, covering all continents without distinction. Our presence extends across the world, allowing us to serve our customers and meet their needs wherever they are. Whether you are in Europe, America, Asia, Africa or Australia, Final is here to offer you our quality products and services. In addition, we strictly comply with international trade rules, including customs regulations and restrictions related to embargoed countries.

At Final Advanced Materials, we strive to make our services and information accessible to as many people as possible. That is why we offer our website, as well as our customer support and documentation, in three main languages: French, English and German.

Our customer support team is proficient in all three languages, which means you can communicate with us in the language that is most convenient for you.

At Final Advanced Materials, we ensure that international rates, including customs duties and taxes, are adapted to the legal requirements of each destination. Aware of the complexity of international regulations, we provide full cost transparency for our international customers. Our team takes care of all the necessary documentation to ensure customs compliance, simplifying the process for our customers. If you have any questions or need assistance with the specific charges for your order, our sales department is available to provide you with personalized and efficient support.

We understand the importance of being accessible to our customers, no matter where they are in the world. That is why we offer the possibility to send emails to our support team 24 hours a day at info[@]final-materials.com. You can also contact us via the contact page on our website at any time.

For those who prefer phone support, our team is available according to the hours that correspond to the time zone of metropolitan France. We are open Monday to Friday from 08:30 to 17:30. Please note that we are closed on Saturdays and Sundays.

Our multilingual team is happy to assist you in French, English and German. We are committed to providing you with quality service and meeting your needs with professionalism and courtesy.

Absolutely, we ensure that each invoice issued is compliant with the tax requirements of your country. We rigorously follow international and local tax guidelines to ensure that all documents required for your declarations or accounting are accurate and complete. When you make a purchase or use our services, we systematically issue an invoice that meets the tax standards in force in your jurisdiction. If you have specific requirements or require additional information on your invoice, our customer support team is on hand to assist you and ensure your needs are fully met.

Currency differences in international transactions are handled to ensure fairness and compliance with international financial regulations. Methods may vary depending on the payment service providers and specific agreements in place.

We are proud to be a leading company in our sector and to regularly collaborate with groups of international stature. The trust of our customers is at the heart of our commitments, and it is for this reason that we strictly adhere to confidentiality principles. We are required not to disclose details of projects carried out or the identity of our customers without their explicit consent. This discretion is one of the pillars of our relationship with each partner and guarantees their continued trust. We understand that references can be important to new clients, and we are willing to discuss how we can accommodate your verification needs while respecting our confidentiality commitments.

For our international customers, we are committed to processing each order with the utmost diligence to ensure delivery or service delivery as soon as possible. Specific delivery times may vary depending on the destination and order requirements. We work with recognized carriers, such as Chronopost and DHL, to offer reliable and efficient delivery options around the world. to ensure delivery or service delivery as soon as possible. Specific delivery times may vary depending on the destination and order requirements. We work with recognized carriers, such as Chronopost and DHL, to offer reliable and efficient delivery options worldwide. We invite you to contact our customer service by phone to obtain detailed and personalized information regarding delivery times for your specific order.