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To resolve problems or disputes at FINAL, we follow a structured process as set out in the ISO 9001 certification, inspired by established best practices in the field. Here is an overview of our method:
- Identifying and framing the problem: We start by clearly identifying the problem or dispute, taking into account the factors that contribute to it.
- Fact gathering: We then gather all relevant information to fully understand the circumstances surrounding the problem. This includes identifying the parties involved and reviewing previously attempted solutions.
- Clear problem definition: With all the information in hand, we define the problem clearly and completely, establishing its boundaries to stay focused on the most critical aspects.
- Solution Exploration: We generate a wide range of possible solutions, encouraging creativity and looking at the problem from different angles. Collaboration with people from different roles and perspectives is essential at this stage to enrich the thinking process.
- Solution Evaluation and Selection: Options are evaluated according to predefined criteria of feasibility and effectiveness. We use tools such as the Decision Matrix to select the best possible solution.
- Planning and Implementation: Once the solution is chosen, we develop a detailed action plan, taking into account the risks and defining the steps necessary for successful implementation.
- Monitoring and Evaluation: After implementation, we monitor the effectiveness of the solution and make adjustments, if necessary, in a spirit of continuous improvement.
In the event of disputes, we favour amicable approaches such as negotiation and mediation to find mutually beneficial solutions, while preserving business relationships.
This structured approach allows us to resolve issues efficiently, minimising disruption and promoting a quick and fair resolution for all parties involved.
To obtain an estimate from Final Advanced Materials, detailed technical specifications must be sent. These must include dimensions, service temperature, mechanical stresses and desired characteristics (thermal conductivity in W/(m·K), density, chemical resistance). We also recommend providing technical plans. Final Advanced Materials then assesses feasibility, proposes suitable materials, and gives a detailed estimate, including deadlines, manufacturing processes and quantities.
For off-the-shelf products, simply send a reference to obtain an estimate.
Final Advanced Materials distributes its advanced materials across the world. Items are packaged in compliance with industry standards (protection against shock and moisture). The materials, which are designed for applications in extreme environments, and which have differing properties, are transported using specialist carriers, and delivery times can vary depending on the destination.
Final Advanced Materials provides custom transformation services, including custom cutting, textile assembly, custom weaving and technical materials machining. Custom cutting is performed for a wide variety of materials, using equipment enabling precise single-layer or multi-layer cutting.
Final Advanced Materials has an in-house textile assembly workshop for the manufacturing of custom parts (fabrics, sleeves, braided ropes, thermal shields) out of technical fibres. The company also provides custom weaving (2D and 3D), including the development of textile weave patterns and small series manufacturing.
Machining concerns rigid materials and makes it possible to manufacture technical parts engineered for mechanical stresses and dimensional tolerances.
Final Advanced Materials offers a wide range of high-temperature materials suited to challenging industrial environments. Its catalogue includes technical ceramics, high-temperature fibres and textiles, thermal insulator materials and composites. These materials have varying properties, with different thermal conductivities and densities, and temperature ranges which in some cases exceed 2,500°C. Final Advanced Materials selects the materials according to the thermal, mechanical and chemical stresses specific to each application.