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1. What does your company offer?
Final Advanced Materials offers tailor-made industrial solutions, specializing in advanced materials resistant to very high temperatures. Our expertise covers areas such as technical ceramics, high-temperature textiles, and high-temperature adhesives, metals, plastics and composites adapted to the specific needs of customers in extreme conditions.
2. Do you deliver to individuals?
We do not deliver to individuals. As a company specializing in B2B, we only work with companies and professionals. When contacting us, you will be asked for a SIRET number to confirm your professional status.
3. What are the advantages of your products or services compared to the competition?
Final stands out for the exceptional quality of its services, supported by a highly qualified team dedicated to the analysis and resolution of complex requests. With more than 35 years of experience in the field of advanced materials, our company benefits from an impeccable reputation in terms of professionalism and reliability. We are proud of our long history and our constant commitment to excellence, which makes us a partner of choice to meet your most demanding needs. In addition, we have the honour of collaborating with the big names in the cutting-edge industry in France, thus reinforcing our position as a leader in the sector.
4. How can I contact your company?
You can easily contact us by sending an email to the following address: info@final-materials.com, or by phone at +33 67 78 78 78. Your question will be quickly forwarded to the appropriate contact to provide you with a precise and efficient answer.
5. What is your company's pricing policy?
Our company offers standardized professional products such as our high-temperature adhesives for example. In addition, we specialize in tailor-made solutions to meet the specific needs of each project. Prices are calculated as accurately as possible according to the requirements of each project.
6. What guarantees or quality commitments do you offer?
We are firmly committed to maintaining exceptional quality standards in all our products and services. As a testament to our commitment to excellence, we are proud to be labelled 'Alsace Excellence'. We invite you to discover all of our certifications and guarantees on our dedicated page.
7. Can you provide references or case studies from previous clients?
Due to the confidential nature of many of our projects with manufacturers or laboratories, we are unable to provide specific details. We are committed to maintaining discretion for our clients. To discuss our general expertise and our ability to meet your needs, do not hesitate to contact us.
8. What are the steps in the ordering or purchasing process?
At Final Advanced Materials, the ordering process is simplified to best meet your needs:
- Contact: You can contact us by email at info@final-materials.com, using the quote request on our website, or via the contact page.
- Customized request: A specialized engineer studies your request and provides you with a customized quote corresponding to your specific needs.
- Order processing: Depending on your geographic location, the order processing is adapted to comply with the regulations in force.
We are committed to providing you with customized solutions in the most efficient and suitable way possible. Do not hesitate to contact us for any additional requests or questions.
9. Do you offer technical assistance or customer support?
Absolutely. At Final Advanced Materials, we favour a personalized approach for our customers. A dedicated contact person takes care of your request and remains at your disposal for any technical assistance or questions. You can easily reach us by phone via the number indicated on our website or by email at any time. We are here to support you throughout your experience with Final Advanced Materials.
10. What is the return or refund policy?
At Final Advanced Materials, we always maintain privileged relationships with our customers. If you are not completely satisfied with our products or services, we strongly encourage you to share your concerns with us. We are sincerely committed to finding a solution that works for you, even if it is not included in our return or refund policies. Your satisfaction is our top priority, and we will work with you to resolve any situation and adapt it to your needs. For more information on our return and refund policies, please see our Terms and Conditions (T&Cs) on the legal notices page of our website.
11. Can you customize your products or services to meet our specific needs?
At Final Advanced Materials, we specialize in customizing our products and services to meet your specific needs. Our expertise lies in creating tailor-made solutions, whether for advanced materials resistant to very high temperatures, technical ceramics, high-temperature textiles, or adhesives. We work closely with our customers to understand their unique requirements and provide tailored solutions that meet their expectations.
12. How do you protect your customers' sensitive or confidential data?
We strictly comply with legal obligations regarding data protection, in accordance with the provisions that you can find detailed on the official website of the public service at the following address: [link to https://entreprendre.service-public.fr/vosdroits/F24270]. We implement robust security measures and strict protocols to guarantee the confidentiality and security of our customers' information. Your trust is essential to us, and we are committed to taking all necessary measures to protect your sensitive data.
13. How can I access additional resources on products?
To access additional resources on our products, we invite you to explore the pages of our website. You will find detailed information there, including technical data sheets, free of charge. We keep all our resources up to date in accordance with our quality charter, which you can consult on the page dedicated to content integrity [link to the content integrity page]. These resources are designed to provide you with all the necessary information on our products and help you in your decision-making. If you have any specific questions or need additional information, please do not hesitate to contact us, our team is here to assist you.
14. Can you explain the problem or dispute resolution process to me?
To resolve problems or disputes at FINAL, we follow a structured process as set out in the ISO 9001 certification, inspired by established best practices in the field. Here is an overview of our method:
- Identifying and framing the problem: We start by clearly identifying the problem or dispute, taking into account the factors that contribute to it.
- Fact gathering: We then gather all relevant information to fully understand the circumstances surrounding the problem. This includes identifying the parties involved and reviewing previously attempted solutions.
- Clear problem definition: With all the information in hand, we define the problem clearly and completely, establishing its boundaries to stay focused on the most critical aspects.
- Solution Exploration: We generate a wide range of possible solutions, encouraging creativity and looking at the problem from different angles. Collaboration with people from different roles and perspectives is essential at this stage to enrich the thinking process.
- Solution Evaluation and Selection: Options are evaluated according to predefined criteria of feasibility and effectiveness. We use tools such as the Decision Matrix to select the best possible solution.
- Planning and Implementation: Once the solution is chosen, we develop a detailed action plan, taking into account the risks and defining the steps necessary for successful implementation.
- Monitoring and Evaluation: After implementation, we monitor the effectiveness of the solution and make adjustments, if necessary, in a spirit of continuous improvement.
In the event of disputes, we favour amicable approaches such as negotiation and mediation to find mutually beneficial solutions, while preserving business relationships.
This structured approach allows us to resolve issues efficiently, minimising disruption and promoting a quick and fair resolution for all parties involved.
15. What are your company’s terms and conditions of sale?
Final’s terms and conditions of sale are included in every quote we send, ensuring full transparency for our customers.
16. What regions or countries do you operate in?
At Final, we operate on a global scale, covering all continents without distinction. Our presence extends across the world, allowing us to serve our customers and meet their needs wherever they are. Whether you are in Europe, America, Asia, Africa or Australia, Final is here to offer you our quality products and services. In addition, we strictly comply with international trade rules, including customs regulations and restrictions related to embargoed countries.
17. What languages are supported for customer support or documentation?
At Final Advanced Materials, we strive to make our services and information accessible to as many people as possible. That is why we offer our website, as well as our customer support and documentation, in three main languages: French, English and German.
Our customer support team is proficient in all three languages, which means you can communicate with us in the language that is most convenient for you.
18. How do international tariffs or fees, such as customs duties or taxes, work?
At Final Advanced Materials, we ensure that international rates, including customs duties and taxes, are adapted to the legal requirements of each destination. Aware of the complexity of international regulations, we provide full cost transparency for our international customers. Our team takes care of all the necessary documentation to ensure customs compliance, simplifying the process for our customers. If you have any questions or need assistance with the specific charges for your order, our sales department is available to provide you with personalized and efficient support.
19. How do you manage time zones for customer support or online services?
We understand the importance of being accessible to our customers, no matter where they are in the world. That is why we offer the possibility to send emails to our support team 24 hours a day at info[@]final-materials.com. You can also contact us via the contact page on our website at any time.
For those who prefer phone support, our team is available according to the hours that correspond to the time zone of metropolitan France. We are open Monday to Friday from 08:30 to 17:30. Please note that we are closed on Saturdays and Sundays.
Our multilingual team is happy to assist you in French, English and German. We are committed to providing you with quality service and meeting your needs with professionalism and courtesy.
20. Can I get an invoice that complies with the tax requirements of my country?
Absolutely, we ensure that each invoice issued is compliant with the tax requirements of your country. We rigorously follow international and local tax guidelines to ensure that all documents required for your declarations or accounting are accurate and complete. When you make a purchase or use our services, we systematically issue an invoice that meets the tax standards in force in your jurisdiction. If you have specific requirements or require additional information on your invoice, our customer support team is on hand to assist you and ensure your needs are fully met.
21. How are currency differences handled in international transactions?
Currency differences in international transactions are handled to ensure fairness and compliance with international financial regulations. Methods may vary depending on the payment service providers and specific agreements in place.
22. Can you provide customer references in my country or region?
We are proud to be a leading company in our sector and to regularly collaborate with groups of international stature. The trust of our customers is at the heart of our commitments, and it is for this reason that we strictly adhere to confidentiality principles. We are required not to disclose details of projects carried out or the identity of our customers without their explicit consent. This discretion is one of the pillars of our relationship with each partner and guarantees their continued trust. We understand that references can be important to new clients, and we are willing to discuss how we can accommodate your verification needs while respecting our confidentiality commitments.
23. What are the delivery or service delivery times for international customers?
For our international customers, we are committed to processing each order with the utmost diligence to ensure delivery or service delivery as soon as possible. Specific delivery times may vary depending on the destination and order requirements. We work with recognized carriers, such as Chronopost and DHL, to offer reliable and efficient delivery options around the world. to ensure delivery or service delivery as soon as possible. Specific delivery times may vary depending on the destination and order requirements. We work with recognized carriers, such as Chronopost and DHL, to offer reliable and efficient delivery options worldwide. We invite you to contact our customer service by phone to obtain detailed and personalized information regarding delivery times for your specific order.